1.1 AXA France · Publicis Conseil
Three words that rewrote an insurance policy
The only campaign ever to win Titanium and then come back a year later and win Creative Effectiveness.

What it was
In France every household has to hold home insurance by law, and those contracts already pay for emergency relocation when a home becomes uninhabitable through fire or flood. AXA added three words to the clause: “and domestic violence”. A victim calls the emergency number and is relocated immediately: a driver collects her and any children and takes them to a secured hotel, and she gets free psychological, legal and financial support to find a longer-term solution. The clause went into all 2.5 million AXA home contracts, retroactively.
Why it worked
It is a magazine-cover provocation done with a contract instead of a cover. There is no metaphor and no film doing the heavy lifting. The product itself changed, and the change was small enough to say in one breath. The idea also lived where insurance actually lives, in the policy document, so it couldn’t be dismissed as cause marketing. It cost AXA something real and every customer already owned it.
Notice the order of operations. Product first, then PR, then advertising. Competitors had to answer it: Unblock Coffee’s case write-up notes that rivals followed with clauses of their own, which turns a campaign into a category standard with AXA’s name on it.
A Grand Prix should always feel personal. And this one resonates deeply with all of us.
Bertille Toledano, Creative Effectiveness jury president
Results
Per the Clio entry: 121 people supported in the first month and 1,292 in the first ten months; website traffic up 321% in month one; a 9% uplift in new contracts, holding at +9.1% over six months; and 67% consideration against a 43% market norm. It won the Titanium Grand Prix in 2025 and the Creative Effectiveness Grand Prix in 2026, the first Titanium winner to do so.
Sources and further reading
- Three Words: results in the Clio entryClio Awards
- Cannes Lions Day 4 winners announcementCannes Lions
- AXA France: Three Words, effectiveness caseWARC, paywalledFree: Clio entry with the results








